FAQ

Products

What makes The Essential Tee different?

It's designed to be simple and versatile: a clean, plain front with just a small R2H mark at the back of the neck. It's made from 100% combed cotton in a substantial midweight jersey and is printed to order.

Is the fabric see-through?

We chose a midweight 5.3 oz/yd² (180 g/m²) cotton jersey, noticeably heavier than a typical lightweight tee, for better coverage and structure. As with any cotton tee, very light colors may show some shadow in strong light.

Which colors are available?

Five colors: Black, Ivory, Olive, Bone and Navy.

Sizing & fit

How does it fit?

It has a unisex regular fit. If you're between sizes or prefer a more relaxed look, we recommend sizing up.

Where can I find the size guide?

Each product page includes a size guide with measurements in inches. If you're unsure, contact us before ordering.

Materials & care

What is it made of?

100% combed cotton, pre-shrunk, with a ribbed collar and shoulder-to-shoulder taping.

How should I wash it?

Machine wash warm, inside out, with like colors. Use non-chlorine bleach only and tumble dry low. Don't iron the logo and don't dry clean.

Shipping

Where do you ship?

We currently ship within the United States.

How much does shipping cost?

Standard shipping is $4.95 per order. Express shipping is $9.99 per order.

How long will my order take?

Each item is made to order. Production usually takes 2–5 business days. Standard delivery usually takes 3–4 business days after shipping, and express 1–3 business days. These are estimates and can be longer during holidays and peak seasons.

Order tracking

How do I track my order?

When your order ships, we'll email you a tracking number. You can also check your order status from your account.

Returns & exchanges

Can I return or exchange an item?

Because every piece is made to order, we don't accept returns for change of mind. Ordered the wrong size? We'll exchange it once per order at no cost: contact us within 30 days of delivery with your order number and the size you need. You don't need to send the original back. Size exchanges are available for U.S. orders. If your item arrives damaged, defective, misprinted, or isn't what you ordered, contact us within 30 days of delivery with your order number and photos, and we'll replace it at no cost. Read our Returns & Refunds Policy.

Ordering & payment

Which payment methods do you accept?

We accept major credit and debit cards through our secure Shopify checkout. Additional express payment options are shown at checkout when available.

Can I change or cancel my order?

Contact us as soon as possible. We can only change or cancel orders that haven't entered production yet.

Our mission & donations

How much of my purchase goes to the cause?

We commit 10% of our net profit to cancer foundations in Colombia. Net profit is what remains after the costs of making and shipping your order, payment fees, marketing and running the business.

When are donations made?

Monthly. At the end of each month we calculate our net profit, set aside 10% and donate it to organizations in Colombia that work directly with people living with cancer. If a month doesn't produce a profit, there is no donation that month, and we'll report that openly.

Which organizations receive the donations?

We are working to establish formal agreements with foundations in Colombia. We'll name our partners only once an agreement is in place.

How will I know the donations are real?

We'll publish regular impact updates on our Our Mission page, starting after our first full month of sales.

Still have a question?

Email us at ccoininternationallc@gmail.com or use our contact form.