Refund policy

Last updated: November 1, 2026

Made for you

Every Rise2Hope piece is made to order. Because each item is produced specifically for you, we do not accept returns for change of mind. Please check the size guide on the product page before you order. If you have a question about fit, contact us before placing your order and we'll be glad to help.

Wrong size? One free exchange

If your tee doesn't fit, we'll exchange it for a different size at no cost to you.

  • Contact us within 30 days of delivery at ccoininternationallc@gmail.com with your order number and the size you need.
  • We'll send the new size in the same color. You don't need to send the original back.
  • Size exchanges are available for orders shipped within the United States, one exchange per order.

Damaged, defective or incorrect items

If your order arrives damaged, misprinted or defective, or it isn't the item, color or size you ordered, we will replace it at no cost to you.

  • Contact us within 30 days of delivery at ccoininternationallc@gmail.com.
  • Include your order number, a short description of the problem and clear photos of the item. If it was damaged in transit, please include a photo of the package as well.
  • Once we review your request, we'll send a replacement. If a replacement isn't possible, we'll issue a full refund to your original payment method.
  • You don't need to send the item back unless we ask you to.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. If a package is returned to us because the address was incorrect or incomplete, we'll contact you to confirm the correct address. The cost of reshipping is the customer's responsibility.

Lost packages

If your tracking hasn't updated or your order hasn't arrived within 30 days of the estimated delivery date, contact us and we'll look into it with the carrier. If the package is confirmed lost in transit, we'll send a replacement.

If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first. We're unable to replace packages marked as delivered, but we'll help you open a claim with the carrier.

Cancellations

Orders go into production quickly. If you need to cancel or change an order, contact us as soon as possible. We can only cancel orders that haven't entered production yet.

Refunds

Approved refunds are issued to your original payment method. Depending on your bank, it may take several business days for the refund to appear on your statement.

Contact

Rise2Hope (CCOIN International LLC)
55 SE 6th St, Suite 205, Miami, FL 33131, United States
Phone: +1 305-490-0926
Email: ccoininternationallc@gmail.com